For over 25 years Castle Personnel has supported people with a range of disabilities to find employment and become more independent and engaged within the community.
Castle are an NDIS provider and help with job seeking services and independence support services for people with disabilities across the Hunter and Central Coast regions of New South Wales.
Due to the nature of their services, Castle have strong compliance requirements. They use technology to help them reduce risk and increase efficiency. Castle has partnered with Diamond IT for the ongoing feature development of their CRM and Intranet systems.
“Working with the team has been great for me coming from a non-IT background. I can describe what I want in plain English, add a few diagrams and they will put it all together for me.”
Zachary Herron, Manager of Disability Employment Services
Diamond IT was engaged by Castle to help them with their digital transformation. We took a more personal approach to development, through ongoing consultation and communication we were able to develop an intimate understanding of their industry and business objectives. We were able to translate their requests into a custom CRM solution that matched their brief.
“The time Diamond IT has invested in understanding our business and what we do as well as the collaborative approach they take has enabled Castle to put in place IT solutions that have solved a range of problems from the simple to the complex.”
In order to streamline processes, Diamond IT has made a number customisations to SharePoint including the development of many existing paper based forms and improvements to existing processes, including:
- Client Expenses – Cost tiers were applied to our SharePoint solution to determine which level of organisational approval is required and provide notification to the relevant people.
- Incident Reports – An incident matrix (comprised of variables such as severity, notification of authorities, injury etc) was implemented to provide structure to the process of collecting input from appropriate people.
The digitisation of these processes allowed for management reports to be constructed creating greater insights into business operations.
The net result for Castle Personnel has been an enhanced CRM solution and a more modern and future-ready system that provides better data intelligence across the organization.