It's worth investing in your customer relationships

Both research and commonsense show that customer retention is strongly linked to financial performance. Finding new customers is significantly more expensive than retaining your existing customers.

It’s important to provide your team with tools they need to ensure that you anticipate your customer’s needs. You also need systems that streamline and automate processes which reduces costs and creates a better customer experience.

Microsoft’s Dynamics 365 (D365) Customer Engagement (formally Microsoft CRM) solutions provide you with access to internationally recognised technologies. As part of Microsoft’s Business Applications Solutions Ecosystem they can be integrated to a wide range of commonly used applications.

D365 helps you manage customer information, communicate in a structured way and ultimately serve your customers better. With access to artificial intelligence technologies D365 can proactively alert you to events and issues as well as provide insights you may not uncover in traditional systems.

How can Diamond IT help your business with Dynamics 365?

D365 CE is best used in a cloud environment, however Diamond IT has built a strong reputation of building great solutions in both the OnPrem and Cloud environments since 2015. We can also help you migrate your OnPrem environment to the cloud.

We can provide you with D365 solutions that help you improve:

  • Sales
  • Marketing
  • Customer service and customer insights (with Artificial intelligence)

We can also help you integrate to other systems to provide a more streamlined end to end process, automating repetitive processes to provide stronger engagement with customers.

How else can we help?

The business advantages of CRM systems can be wide spread across the organization. Diamond IT can help with improving related business functions and decision making.

Microsoft SharePoint and Teams collaboration solutions

Microsoft SharePoint and Teams collaboration solutions

Give your team fingertip access to important documentation and streamline processes from a secure, structured platform accessible from virtually any device with a Microsoft SharePoint solution designed, configured and supported by Diamond IT.

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Business Software Selection and Appraisal

Business Software Selection and Appraisal

Technology can provide exciting benefits to an organisation, but it needs to be aligned with your business goals and strategy.

We can help guide you through a process of evaluating required functionality, selecting applications and reviewing your overall software environment.

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Business Intelligence and Data Warehousing

Business Intelligence and Data Warehousing

Today, new technologies are making it easier to access important information about your operations, performance and most importantly, your customers.

We can help you review your approach to KPIs and dashboards, and implement solutions that provide you with valuable insights that help you succeed.

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IT Strategy and Decision Making

IT Strategy and Decision Making

Technology should enable you to reach your goals and provide you with the information to make great decisions.

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