MANAGED IT SERVICES
We help you enhance your business performance through proactively aligning your IT environment to industry best practice. Our world class service desk provides excellent technical support, while our monitoring systems provide you peace of mind.
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What Managed IT Services do we Offer?
Boost business performance by providing your team with a productive work environment where IT issues are resolved quickly and can be prevented from happening completely. Diamond’s Managed Services and associated infrastructure provides multiple layers of protection to secure your business information.
We also provide a more strategic approach to help align your technology infrastructure with industry best practice and your business goals.
Why is selecting the right Managed IT Service Provider important?
It is important to select the best IT partner for your business. We believe Diamond is a leader in this area. Read more on key factors that the IT industry considers important.
Diamond IT has earned a reputation as a leader in all aspects of Managed IT Services, but what sets us apart is our unique Technology Optimisation (TechOps) process. We created the TechOps process after we identified a need in the market for a more strategic approach to technology.
We review both the design and configuration of the network and provide useful reporting. TechOps is about engaging with customers and developing plans to ensure their IT environment is aligned with industry best practise and their business goals.
Diamond Management Systems
Diamond Management Systems (DMS) is a unique, world class suite of technologies that enables us to help you get the most from your IT resource. It includes four important tools that allow our staff to keep your systems as secure and stable as possible. These include our Ticketing system, Monitoring and Reporting, Maintenance and Automation.
Our DMS customers have the peace of mind of our unique, custom designed, RansomBlocker, which automatically stops ransomware from spreading within your network.
IT Support Desk
Diamond IT’s IT Support Desk has a large, experienced and highly certified team of technicians who are capable of handling varying levels of IT support issues. Our team has extensive experience in a wide range of industry sectors and line of business applications. We strive to respond and resolve issues as quickly as possible.
Our ticketing system allows your staff to easily log their request from their device and monitor its progress through to resolution. Diamond’s Network Operations Centre (NOC) team looks out for patterns and recurring issues and focuses on finding root cause solutions to help prevent issues permanently.
Business Technology Managers
Our Business Technology Managers provide customers with a single point of contact to Diamond IT’s wide range of technology solutions. They have extensive experience working with a range of technologies across different sectors.
They regularly engage with customers to understand and develop their IT strategy. They also ensure Diamond’s vast team of experts are focused on providing the best support and technology solutions.
Do you have internal IT resources inside your organisation?
Diamond has extensive experience partnering with organisations with and without internal IT.
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