Office 365 Update: New Tools You Need To Know for 2018

As Microsoft gears itself toward making AI accessible to every user and organisation, we are excited to see more smart features rolling out in Office 365 products in the near future. Microsoft has released new AI-based features for Microsoft Excel, Word, Outlook, and more – a continuing trend since 2016’s launch of the Microsoft AI [...]

By | January 29th, 2018|Business Value, Managed Services, Tech Trends and Tips|0 Comments

Tips for choosing the best BYO Device for your child

As a growing number of Australian schools introduce ‘Bring Your Own Device’ (BYOD) with many making it compulsory, a portable computer will now be added to your child’s back to school list. But selecting the right (BYOD) computer for your kids can be daunting. What do you need to buy, that will last, work well, [...]

By | December 12th, 2017|Articles, Hardware, Tech Trends and Tips|0 Comments

CRM tips and tricks for beginners

Customer relationship management (CRM) software is essential for every marketing, sales, and customer service department. It allows you to capture your customers’ information and keep a record of their interactions with your business. If you’re new to the concept of CRM, here are some tips and tricks to help you get the most out of [...]

By | August 23rd, 2017|Business Value, Productivity, Tech Trends and Tips|0 Comments

Digital Transformation – the new buzz word?

The harsh reality of digital transformation With the buzz of digital transformation circulating, Loryan Strant, a guest columnist for CRN magazine provides an interesting overview on Digital Transformation…   From the heart of what digital transformation is… The truth is that transformation starts and ends with people. A restaurant might offer you the best menu, [...]

By | August 8th, 2017|Business Value, Tech Trends and Tips|0 Comments

Could your business benefit from Artificial Intelligence (AI) now?

Meet Alexa, Amazon's Artificial Intelligence personality Much to my wife and daughter's amusement (very different types of amusement), I introduced a new woman into our home recently... Not an actual person, but Alexa, Amazon's Artificial Intelligence personality as part of the Amazon Echo Dot product. Not officially sold in Australia yet, a fellow security/tech-crazy friend [...]

By | July 28th, 2017|Business Value, Tech Trends and Tips|0 Comments

Diamond’s top 3 NBN tips

As the NBN rollout starts to really ramp up, and businesses in numerous areas are now being forced to transition to the NBN, I have put together some updated thoughts and experiences that Diamond has faced with the NBN over the last 6 months… Provisioning – don’t leave it to the last minute So, what [...]

By | July 25th, 2017|Business Value, NBN, Tech Trends and Tips|0 Comments

Shadow IT – not to be ignored

"Shadow IT refers to IT devices, software and services outside of the ownership or control of IT organisations" (Gartner). These are typically used inside organisations without explicit organisational approval, including online messaging software, online e-mail services and online document sharing. According to Microsoft, 80 percent of employees are using non-approved SaaS apps, bringing shadow IT well and [...]

NBN Internet a risk for Australian SME’s

Australian Small and Medium Enterprises (SMEs) are currently being offered connections to the NBN, but many are unsure if it’s right for their organisation. For most SMEs outside of the Central Business Districts of Australia's Capital cities, the NBN will come as a Fibre to the Node (FTTN) connection, with the "last mile" being traditional copper [...]

By | May 18th, 2017|Business Value, NBN, Tech Trends and Tips|0 Comments

Browser showdown: which one is right for you?

Back when Internet Explorer was competing against Netscape, users had far fewer things to consider. Nowadays, some users do nearly all their work inside of a web browser, and they have far more options about which program to use. If you’ve ever questioned whether there might be a better way to browse the web, we’ve [...]

How IoT will influence businesses

In the near future, the Internet of Things (IoT) is expected to usher in an era of connectivity and efficiency on a global scale. Many small-and medium-sized companies, however, assume IoT has no application to their business. To dispel those false assumptions, we’ve compiled a list of four ways your business can benefit from using [...]

By | February 23rd, 2017|Business Value, Productivity, Tech Trends and Tips|0 Comments